FAQ

Getting your account ready is a simple and rewarding process. Navigate to our sign-up page and provide some basic information to create your profile. The entire procedure is designed to be quick, getting you into the action in just a few moments. Upon successful registration, your account will be instantly credited with our spectacular welcome package of 100,000 Gold Coins and 2 Free Sweeps Coins. No complex procedures or waiting periods are required; the bonus is yours immediately, allowing you to begin playing our incredible selection of games right away.

We pack your gaming journey with value from the very beginning. New players receive a generous welcome offer of 100,000 Gold Coins and 2 Free Sweeps Coins automatically upon registration. The rewards continue with our Daily Login Bonus, where you can claim 10,000 Gold Coins and 1 Free Sweeps Coin every single day you sign in. For those looking to boost their gameplay, we offer a special First Purchase Bonus. Your first purchase of a $9.99 Gold Coin package comes with a massive bonus of 30 free Sweeps Coins, giving you significant extra potential. All these offers are applied automatically, so you never have to worry about missing out.

At SpinQuest Casino, we believe in making rewards effortless. You will not need to hunt for or enter any bonus codes to receive our main promotional offers. The Welcome Bonus is credited to your account the moment you finish registration, and the Daily Login Bonus is yours simply for signing in each day. Our system is designed for your convenience, ensuring that value is delivered directly to you without any extra work. This automatic application means you can focus entirely on enjoying the games.

SpinQuest Casino operates on a social casino model with two virtual currencies. You can purchase packages of Gold Coins (GC), which are used for fun play across all our games. Often, these purchase packages come with a bonus of free Sweeps Coins (SC). SC are used for promotional gameplay and can be redeemed for real prizes. When you're ready to make a purchase, we accept major payment methods like American Express, Apple Pay, MasterCard, and Visa. To redeem prizes, you must have a minimum balance of playable SC (check our Terms & Conditions for the current amount) and have completed our one-time account verification.

Wagering requirements apply to our Sweeps Coins (SC) and are a standard part of the promotional sweepstakes model. Before SC can be redeemed for prizes, they must be played through a certain number of times. At SpinQuest Casino, our playthrough requirement is exceptionally player-friendly, typically ranging from just 1x to 3x. For example, a 1x requirement means that if you have 20 SC, you must play with 20 SC before any winnings from them are eligible for redemption. This policy ensures fair play while keeping the path to prize redemption clear and achievable.

Absolutely. The SpinQuest Casino experience is fully optimized for mobile gameplay. You can access our entire library of slots and table games directly through the web browser on any modern smartphone or tablet, with no download required. For an even more streamlined experience, we also offer a dedicated mobile app. Both the mobile site and the app deliver flawless performance, stunning graphics, and intuitive navigation, ensuring you can enjoy every bit of the action whether you’re at home or on the move. Your account, balances, and bonuses are synced across all devices.

We are committed to offering a world-class gaming portfolio, which is why we partner with the industry's most innovative and respected software providers. Our library is powered by giants like NetEnt and Pragmatic Play, known for their iconic slots and engaging mechanics. You’ll also find cutting-edge titles from NoLimit City and Hacksaw Gaming, who push the boundaries of creativity. For an authentic live dealer experience, we feature games from Evolution Gaming, the undisputed leader in live casino entertainment. Other key partners include Red Tiger Gaming, 3 Oaks, and BGaming, ensuring a diverse and constantly updated selection of premium games.

Yes, SpinQuest Casino operates as a fully legal and compliant social casino available to players in the United States where permitted. We adhere strictly to all U.S. sweepstakes laws, providing a safe and regulated environment for our users. Our platform is not a traditional real-money casino but a promotional sweepstakes platform where you play for fun with Gold Coins or for a chance to redeem real prizes with Sweeps Coins. This model ensures our operations are legitimate and transparent, giving you complete peace of mind while you play.

The Know Your Customer (KYC) process is a crucial security measure that protects both you and the platform. This one-time verification is required by law to prevent fraud and ensure that prize redemptions are sent to the correct, legally eligible person. To complete it, you’ll be asked to submit a valid government-issued photo ID and proof of address. We use industry-standard security protocols to handle your documents with the utmost confidentiality. Completing this process swiftly ensures there are no delays when you decide to redeem your Sweeps Coins for prizes.

If a game freezes or you experience a technical glitch, the first and most effective fix is often to simply refresh the page. This resolves the vast majority of minor interruptions. If the problem continues, clearing your browser’s cache and cookies can also help restore smooth performance. Should the issue persist after trying these solutions, our customer support team is ready to assist. You can reach them via live chat for immediate help or by emailing support@spinquest.com with details of the problem.

We are deeply committed to player well-being and the promotion of a responsible gaming environment. We provide a suite of tools that empower you to manage your play effectively. These include options to set limits on your purchases and playtime, allowing you to stay within your comfort zone. If you ever feel the need to take a break, you can use our self-exclusion feature for a temporary or permanent pause from gameplay. Our goal is to ensure that your experience at SpinQuest remains a fun and positive form of entertainment.

Your security is paramount at SpinQuest Casino. We employ advanced SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your device and our servers. This is the same level of security used by major financial institutions. All your personal details and financial information are stored in secure, firewall-protected servers with restricted access. We have a strict privacy policy and will never share your information with third parties without your explicit consent. You can play with confidence, knowing your data is shielded by robust security measures.