Terms and Conditions

These terms and conditions (the “site terms”) explain the main rules that apply when you access or use SpinQuest Casino’s website, create or use a player account, play available games, participate in promotions, and use any related services we provide (together, the “services”).

By visiting the site, registering an account, or using any part of the services, you agree to follow these conditions of use. They are designed to set clear expectations and help keep the platform fair, secure, and enjoyable for everyone.

If you do not agree with these platform rules, please do not use the services.

Who Can Use SpinQuest Casino

SpinQuest Casino is intended for adults only. You must be at least the legal gambling age in the jurisdiction where you are located.

It is your responsibility to make sure that accessing and using online casino-style gaming (including sweepstakes-style promotional play, where applicable) is lawful in your location. We may restrict or block access in certain countries, regions, or U.S. states, and we may update these restrictions as needed.

At the time of writing, access and/or promotional Sweeps Coins availability may be restricted in: California, Connecticut, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, and Washington.

Creating an Account the Right Way

To use key parts of the services, you may need to register a player account. When you do, you agree that:

• The information you provide is accurate, complete, and kept up to date (including your name, address, email, and other requested details).
• Your account is registered in your own legal name.
• You will not create more accounts than the number permitted by SpinQuest Casino (generally, one account per person/household/device is expected unless we state otherwise).
• You will not use another person’s identity or payment method.
• We may refuse, suspend, or close an account where we reasonably believe account information is false, misleading, or inconsistent.

Verification Checks (KYC) and Why We Ask

To protect players, prevent fraud, and meet legal and operational requirements, we may request verification at any time. This may include proof of:

• Identity and age
• Address
• Ownership of a payment method
• Source of funds or other details needed to process redemptions safely

Verification may be required before we approve a withdrawal or redemption. If requested documents are not provided within a reasonable time, or if they cannot be verified, we may limit account features (such as deposits, gameplay using promotional balances, or redemptions) until checks are completed.

Keeping Your Account Secure

You are responsible for maintaining the confidentiality of your login details and for all activity carried out through your account, whether or not you personally authorized that activity.

Your account is personal. You may not:

• Share your account or password with anyone
• Transfer, sell, or “rent” your account
• Use the services on behalf of another person
• Allow a third party to play through your account

If you believe your account has been compromised, contact support promptly so we can help protect it.

Deposits, Withdrawals, and Account Balances

SpinQuest Casino supports a range of payment options, which may include Visa, MasterCard, Discover, American Express, Apple Pay, and Bank Transfer. Availability can vary based on your location, device, verification status, and internal risk checks.

Key points to expect:

• Processing times, fees (if any), and limits may vary by payment method and by player.
• Withdrawal/redemption requests may be reviewed before approval to confirm eligibility, bonus conditions, and verification status.
• We may apply reasonable checks to prevent fraud, chargeback abuse, and other misuse.
• Your displayed balance may include separate categories (such as Gold Coins and Sweeps Coins) where applicable to the platform. Gold Coins are generally used for entertainment play. Sweeps Coins may be promotional and may be eligible for redemption subject to verification and rules stated in these terms and in specific promotion terms.

Where applicable, redemption limits may apply. Unless otherwise stated for a specific promotion or jurisdiction, the minimum redemption is 50 Sweeps Coins and the maximum redemption is 10,000 Sweeps Coins per day (5,000 Sweeps Coins per day in Florida). Typical processing time is 3-10 business days after approval and completion of required checks.

Bonus Rules That Matter (Promotions, Playthrough, and Expiry)

SpinQuest Casino may offer bonuses, including welcome offers, daily login bonuses, and purchase-related promotions. Each offer may have its own bonus terms, and those specific terms apply in addition to these site terms.

Examples of conditions that commonly apply:

• Eligibility requirements (including location/state restrictions)
• Playthrough or wagering requirements
• Time limits to claim or use an offer
• Game restrictions and contribution rules
• Limits on redemption amounts linked to promotional balances
• Rules to prevent abusive claiming or stacking of promotions

Current promotional framework may include:

• Welcome offer: 100,000 Gold Coins + 2 Sweeps Coins, applied automatically with no code, with a 3x playthrough on Sweeps Coins.
• Daily login offer: 10,000 Gold Coins + 1 Sweeps Coin, claimable every 24 hours, with a 3x playthrough on Sweeps Coins.
• First purchase offer: 300,000 Gold Coins + 30 Sweeps Coins for a $10 purchase, with a 3x playthrough on Sweeps Coins.

Unless stated otherwise, all eligible games may contribute 100% toward Sweeps Coins playthrough requirements, including slots, table games, live dealer games, and scratch cards.

Sweeps Coins may expire after 60 days of account inactivity (measured from your last login). Logging in resets this inactivity timer.

If there is any conflict between a promotion’s specific terms and these site terms, the promotion’s specific terms will control for that promotion.

Game Access, Features, and Service Availability

We work to provide stable access to our games and services, but we cannot promise that everything will always be available at all times or in every location.

Availability can change due to:

• Your location and legal restrictions
• Device compatibility and browser settings
• Maintenance, updates, and software changes
• Game provider availability
• Technical issues or network interruptions

We may add, remove, suspend, or limit games, promotions, features, or parts of the services at any time. This includes adjustments needed to comply with legal requirements or to protect platform integrity.

Fair Play Standards and Prohibited Behavior

Using SpinQuest Casino means playing fairly and using the platform only as intended. Prohibited behavior includes, but is not limited to:

• Fraud, attempted fraud, or providing false account details
• Collusion with other players or coordinated gameplay designed to gain an unfair advantage
• Chargeback abuse or attempts to reverse legitimate transactions to avoid payment
• Bonus abuse (including exploiting promotions, creating multiple accounts, or using patterns intended to bypass offer limits)
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to manipulate games, systems, payments, or promotions
• Interfering with site operation, security, or other users’ access
• Allowing someone else to play through your account

When We May Limit Service, Suspend Access, or Close an Account

We aim to act reasonably and proportionately when issues arise. However, we may refuse service, restrict features, suspend promotions, delay or freeze transactions for review, or close an account where we reasonably believe that:

• These site terms or specific bonus terms have been breached
• Verification is incomplete, inconsistent, or cannot be completed
• There is suspicious, fraudulent, or abusive activity
• The account is being used from a restricted location
• The services are being misused in a way that threatens platform fairness or security

When appropriate, we may also void promotional benefits tied to misuse or rule violations. If we close an account, we will handle remaining balances in a manner consistent with these terms, applicable promotion rules, and any required checks.

Handling Errors, Glitches, and Technical Interruptions

Sometimes, systems can fail. This may include incorrect displays, pricing or promotion errors, wrong balances, game malfunctions, interrupted sessions, or other technical issues.

If an error occurs, we may correct obvious mistakes and take reasonable steps to address the impact. This can include adjusting balances, reversing incorrectly credited bonuses, or voiding affected game results where a malfunction materially influenced the outcome. Our goal is to resolve issues fairly and maintain the integrity of gameplay.

Responsible Gaming and Player Well-Being

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling fun or starts to cause stress, we encourage you to take a break and use available controls.

SpinQuest Casino may offer responsible gaming tools, such as limits or self-exclusion options, depending on your location and account settings. You can also review our guidance on the Responsible Gaming page.

Ownership of Site Content and Acceptable Use

The website design, brand elements, text, graphics, and software components are owned by SpinQuest Casino or used under license. You may use the site for personal, non-commercial entertainment purposes only.

You may not copy, reproduce, modify, republish, distribute, or commercially exploit site content without prior written permission, except where allowed by applicable law.

Third-Party Providers (Games, Payments, and Platform Services)

Some parts of the services rely on third-party providers, including game studios and payment processors. For example, SpinQuest Casino may offer games powered by providers such as Evolution Gaming, NetEnt, Pragmatic Play, Hacksaw Gaming, and others.

These providers may have their own operational limits, and their services may occasionally be unavailable or changed. We are not responsible for external outages or limitations beyond our reasonable control, though we will aim to communicate significant disruptions when practical.

Liability Limits in Plain Language

We take reasonable steps to operate the services responsibly, but we are not liable for losses or damages arising from circumstances such as:

• Service interruptions, delays, or connectivity issues
• Player error (including wrong payment details or misused account credentials)
• Device, browser, or compatibility problems
• Third-party provider failures (games, payments, hosting, or communication services)
• Events outside our control (for example, severe outages, natural events, or other force majeure situations)
• Misuse of the services or breaches of these site terms by a user

Nothing in these site terms is intended to exclude or limit any rights that cannot be excluded under applicable law.

“As Is” Service and No Promises of Constant Availability

The services, games, and website are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that every feature will always be available in every location or on every device.

Updates to These Site Terms

We may update these terms from time to time to reflect operational changes, security improvements, legal requirements, or updates to the services.

The most recent version published on the website applies from the date it is posted, unless we state a different effective date. We encourage you to review this page periodically, especially before participating in promotions or making deposits.

Related Policies You Should Review

These site terms work alongside other important policies and pages, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms (where a promotion provides separate conditions)
• AML/KYC policy (where applicable)

If a related policy includes more specific rules about a topic (for example, data handling or promotion eligibility), those rules apply in addition to these site terms.

Contacting SpinQuest Casino

If you have questions about these conditions of use, your account, or the services, please contact our support team. You can reach us by email at support@spinquest.com, and live chat may also be available through the website.

Using SpinQuest Casino is meant to be straightforward and fair. These site terms exist to protect players, explain how the platform works, and set clear responsibilities on both sides - and continued use of the services means you accept the current version posted on the site.